RETURNS AND REFUNDS

 last revised 12.1.2011 (effective date 12.1.2011)

 RETURNS:
Returns must be approved by CopyBizInc.com. If a product is found to be defective by CopyBizInc.com a new one will be created and shipped. Refunds will proceed as described in “REFUNDS.”
Please keep in mind:
• No returns due to late order or shipping company delays.
• No returns because of a typo made in a provided file or approved proof.
• No returns due to colors not matching what you had in mind; we offer the availability of printed proofs for    a nominal fee to help avoid this.
• Returns accepted if CopyBizInc.com has made a mistake after approval from the Customer.

Send returns to:
CopyBizInc.com
[your customer service representative here]
2961 E Chestnut Expressway
Springfield, MO  65802

REFUNDS:
If you receive merchandise that is defective or damaged upon receipt, please notify us within 48 hours of receipt of your order. If it is determined that we are at fault, we will have UPS or other delivery service pick up your entire project, reprint the job, and ship it back. You will only be charged for the initial order and no additional shipping charges. If you can only send back a partial order, we will only reprint the portion returned and we will not make any changes to the print file–we will only use the original file uploaded or approved by you.

Only the products listed in the Copybiz Business Printing Catalog are “Unconditionally Guaranteed”. Refunds will be made in accordance with the terms and conditions listed in that catalog. Other catalogs may be added from time to time with their own guarantees and refunds will be made in accordance with the terms and conditions listed in the respective catalogs.  All other products produced or sourced by CopyBizinc.com are covered by the terms and conditions otherwise contained herein.  Should you have any questions about the refund and return policy of the product you are ordering, you should address them with your customer service representative at time of purchase.